Services

Professional IT services for SMEs, from a single callout to fully managed support.

Hardware support

Diagnosis, repair and replacement for PCs, laptops, servers, printers and networking equipment.

Software support

Help with operating systems, business applications, updates and licensing so your tools keep working.

Callouts and installations

One-off visits for new equipment, setups, upgrades and urgent problems. No contract required.

Managed IT services

We look after your IT end to end, so you get predictable costs and fewer interruptions.

24/7/365 pro-active monitoring

We spot issues early and act before they affect your team, any time of day, every day.

Budget-smart IT advice

Practical guidance on getting the most from your technology within the budget you have.

Support Contracts

All of our support contracts come with service level agreements that give you, the customer, peace of mind that we will attend to your problems quickly.

Elite

Fully Managed, no call out

  • Inclusive Value: Includes all core features and benefits from our Premier Tier.
  • On-Site Support: Proactive monthly on-site visits to maintain hardware health and address staff needs.
  • Continuous System Monitoring: 24/7 automated remote tracking across your entire infrastructure—covering data backups, core servers, and client devices to intercept warnings and resolve errors.
  • Strategic Oversight: An annual comprehensive IT review to align your technology roadmap with business goals.

Premier

Fully Managed with reduced call out

  • All of the benefits of the Bronze service
  • Unlimited onsite callouts for Server, PC & Laptops faults
  • Data recovery from backup
  • Free loan equipment

Essential

Yearly retainer and PAYG

  • Unlimited Remote Support
  • Unlimited Remote Administration
  • Microsoft 365 Tenant Management
  • Guaranteed 4-Hour Response to critical faults
  • Guaranteed 8-Hour Response for general faults
  • Reduced call out rates

Month by Month

Flexible, no long-term commitment

  • 24/7 Monitoring and Support: Around-the-clock monitoring to ensure your systems are always up and running.
  • Proactive Maintenance: Regular updates and preventive measures to minimise downtime and prevent issues before they arise.
  • Network Security: Advanced security solutions to protect your business from cyber threats and data breaches.
  • Backup and Disaster Recovery: Reliable backup solutions and disaster recovery plans to safeguard your critical data.
  • Cloud Services: Seamless integration and management of cloud solutions to enhance your business flexibility and scalability.

Not sure which suits you? Ask us and we’ll help you choose.